Returns & Exchanges
At Lou Lou, we want you to love every piece you wear, but if something isn't quite right, we accept returns on unworn items with original tags within 30 days of delivery. Our goal is to make your shopping experience as seamless as possible, from the first click to the final fit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package before dropping it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing