Frequently Asked Questions
Everything you need to know about your Lou Lou shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is Lou Lou's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your measurements to our chart, as our curated collections may have varying silhouettes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installments through Klarna and Afterpay.
Are your garments ethically sourced?
At Lou Lou, we prioritize sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to reduce fashion waste.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.